Legal Document — Worldnity
Refund Policy
Committed to transparency and fair resolution. Refunds are issued in verifiable cases of service failure attributable to Worldnity - covering all products and services.
Our Commitment
What you can count on
Three core promises that define how we handle every refund request.
Integrity-driven framework
We authorize remediation in all independently verified instances of platform-attributable service failure — with zero hidden deductions.
24-hour acknowledgement
Every refund request receives acknowledgement within 24 business hours and full resolution within 3–5 working days.
Source-instrument credit
All approved refunds credited to the original payment instrument within 5–10 business days, without exception.
Full Policy
Complete refund policy
Tap any section to expand and read the full details.
01 — Institutional Refund Commitment
Worldnity authorizes financial remediation exclusively in independently verified instances of platform-attributable service failure, wherein client access to digital content, virtual sessions, or consultations is persistently obstructed due to our internal infrastructure.
Due to instantaneous provisioning of digital assets upon payment, Worldnity maintains a strict no-refund position with respect to discretionary cancellations, post-activation requests, or subjective dissatisfaction claims.
This policy governs all commercial transactions: Live Webinars, E-Books, Cyber Consultation, Software Development, Cyber Security Services, and Digital Marketing & Cloud Solutions.
All formal refund requests must be submitted to connect@worldnity.com — mandatory acknowledgement within 24 hours and resolution within 3–5 working days.
This Refund Policy forms an essential component of our Terms & Conditions. Continued service usage constitutes unconditional acceptance of both governing instruments.
02 — Webinar Registrations
| Qualifying Circumstance | Refund | Governing Condition |
|---|---|---|
| Session cancelled by Worldnity | 100% | Automatic full restitution |
| Platform-attributable access failure | 100% | Reported within 24 hrs of session |
| Session credentials not delivered | 100% | Escalated within 48 hrs of payment |
| Payment processing error | 100% | Verified within 24 hrs of transaction |
| Client-initiated pre-event cancellation | None | Registration duly confirmed |
| Session successfully attended | None | Service obligation fully discharged |
| Complimentary webinar | None | No monetary transaction involved |
Refund eligibility is strictly limited to platform-attributable service disruptions. Client-side scheduling conflicts or discretionary cancellations fall outside the scope of this framework.
03 — E-Book Purchases
| Qualifying Circumstance | Refund | Governing Condition |
|---|---|---|
| Access credential failure or non-delivery | 100% | Escalated within 48 hrs of confirmed purchase |
| Content file corrupt or technically unreadable | 100% | Substantiated with documented evidence |
| Incorrect product delivered against order | 100% | Escalated within 48 hrs of delivery |
| Content successfully accessed by client | None | Digital product duly delivered |
| Discretionary cancellation post-access | None | Proprietary content already received |
| Promotional or discounted acquisition | None | Unless expressly stipulated otherwise |
E-books are proprietary digital products. Remediation limited to verified platform-attributable access failures — subjective dissatisfaction after delivery is ineligible for refund.
04 — Cyber Consultation Services
| Qualifying Circumstance | Refund | Governing Condition |
|---|---|---|
| Engagement not initiated within 24 hrs of booking | 100% | Platform contact failure |
| Session non-executable due to platform failure | 100% | Technical or scheduling failure on our end |
| Payment duplicate / erroneous charge | 100% | Verified within 24 hrs of transaction |
| Consultation engagement completed | None | Professional service obligation discharged |
| Client-attributable non-attendance | None | Session duly arranged and confirmed |
| Dissatisfaction with advisory guidance | None | Educational advisory rendered |
Cyber consultation services are educational advisory sessions exclusively — not legal representation, investigations, or financial recovery. Refund eligibility is independent of outcomes.
05 — Software Development Services
| Project Milestone | Refund | Applicable Terms |
|---|---|---|
| Cancellation prior to formal project scope initiation | 90% | 10% administrative fee withheld |
| Cancellation during UI/UX design phase | 50–70% | Proportional to deliverables completed |
| Cancellation during active development | Pro-rata | Restitution of unutilized milestone value |
| Project delivered and client-accepted | None | Contractual obligations fully discharged |
| Third-party license & API procurement | None | Non-recoverable |
All refund calculations for enterprise professional service engagements are subject to the formal bilateral written agreement explicitly defined in the executed Statement of Work (SOW).
06 — Cyber Security Services
| Qualifying Circumstance | Refund | Governing Condition |
|---|---|---|
| Engagement not yet commenced | 100% | Formal request within 48 hrs of payment |
| VAPT assessment partially delivered | None | Partial engagement = full contractual fee |
| Comprehensive security audit completed | None | Professional service fully discharged |
| NDA executed and engagement commenced | None | Confidential engagement initiated |
| Active incident response deployed | None | Immediate executive resources committed |
Cyber security audit engagements require privileged access to client-controlled systems. Following formal commencement, financial remediation cannot be authorized under any circumstances.
07 — Digital Marketing & Cloud Services
| Qualifying Circumstance | Refund | Applicable Terms |
|---|---|---|
| Client withdrawal before campaign launch | 100% | Prior to any third-party ad expenditure |
| Advertising budget already deployed | None | Third-party expenditure non-recoverable |
| Monthly retainer — unutilized period | Pro-rata | Subject to formal written request |
| Enterprise cloud provisioning completed | None | Infrastructure successfully deployed and operational |
Third-party advertising expenditure (Google, Meta) is irrecoverable and non-refundable. Worldnity's management fee is eligible for pro-rata restitution for unutilized engagement periods only.
08 — Refund Request Procedure
01
Submit Request: Email connect@worldnity.com with subject line: "Refund Request — [Order ID]" for streamlined processing.
02
Required Info: Include your registered name, email, Order Reference ID, product/service name, reason for request, and supporting evidence (screenshots, access failure proof).
03
Review Timeline: Mandatory acknowledgement within 24 business hours; comprehensive review and eligibility determination completed within 3–5 working days.
04
Refund Credit: Approved refunds credited to original payment instrument within 5–10 business days, subject to financial institution processing.
Priority Channel: For time-sensitive matters, contact our support team via WhatsApp at +91 70550 49377 for same-business-day acknowledgement.
09 — Refund Processing Timelines
| Payment Instrument | Expected Credit Timeline |
|---|---|
| Credit / Debit Card | 7–10 business days |
| UPI / GPay | 2–4 business days |
| PhonePe | 3–5 business days |
| Net Banking | 5–7 business days |
| Razorpay Wallet | 1–2 business days |
| UPI Wallets | 2–4 business days |
| Direct Debit | 4–6 business days |
| International | 7–10 business days |
| Promo / Discount | 1–2 business days |
Worldnity bears no liability for delays from your banking institution's processing timelines or technical constraints following formal refund dispatch from our platform.
10 — Non-Refundable Circumstances
Service Successfully Rendered: Digital content accessed, live session attended, or professional consultation completed.
Discretionary Withdrawal: Client-initiated cancellation following procurement or post-activation access of proprietary digital content.
Promotional Acquisition: Transaction executed under a promotional offer, discount instrument, or bundled pricing arrangement.
Client Non-Attendance: Consultation session or live webinar duly scheduled and confirmed, but not attended by the registered participant.
Policy Contravention: Account suspended or terminated pursuant to a documented violation of our Terms of Service.
Contractual Scope Fulfilled: Software development or cyber security engagement delivered in full compliance with the agreed Scope of Work.
Advisory Outcome Dissatisfaction: Refunds not issued solely for subjective dissatisfaction with provided guidance.
Uncertain about your eligibility? Submit a preliminary inquiry to connect@worldnity.com before raising a formal refund request for an expedited executive review.
Resolution Support
Need help with a refund?
Contact our dedicated resolutions team. All submissions receive acknowledgement within 24 business hours and conclusive resolution within 3–5 working days.